Job Description
Join the nation’s leader, Crescent Hotels & Resorts, and take the next step in your hospitality career. We are seeking a Sales Coordinator for the incredible Atlanta Lakeside Resort at Stone Mountain.
The Sales Coordinator provides administrative support for the Sales staff including greeting visitors, answering the telephone, gathering data and compiling reports, maintaining files and preparing correspondence. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.
Complies with all guest service basics such as uniforms, nametags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.
Review group blocks for cutoff date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates.
Attend weekly group pick-up meetings
Run group arrivals lists daily for future arrival dates, and no-show reports daily.
Check for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.
Check for group reservation errors – and contact caller of the reservation or group contact accordingly to obtain and verify information.
Report to the Director of Sales.
Work with group rooming lists, reservation changes, and group billing – according to contract and email history.
Complete Group Commission Report, after group’s departure.
Monitor room type availability daily.
Monitor non-guaranteed reservations daily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required.
Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information.
Complete competition rate analysis as needed.
Take in-house reservations calls from customers requesting on property assistance or all other calls pertaining to room reservations.
Monitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly.
Assist in completing all VIP and internal reservations, communicating any issues to management
Assist in completing all fax and email reservations.
Research outstanding Travel Agent Commissions for groups.
Research and charge for all no-shows, cancellations, and deposits.
Enter pick up for each group upon conclusion of event
Assist DOS with BT tracking for all Global and Local Corporate Negotiated Accounts
Other duties as assigned.
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